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It’s an important home modification and things seem to be running smooth for a change. Only a few typical issues are having to be dealt with and things seem to be on track. Then you get that inevitable call and like worn out rope, things start to unwind. The insured isn’t happy with the contractor or his subs, the material isn’t what they expected, the contractor is blaming the insured for higher than authorized expectations, there is hidden damage and the price is changing, family members are getting involved and the files on your desk aren’t getting any smaller. Your timelines are extending and your
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